Your sales conditions



These general terms and conditions of sale are concluded between:

"Naturellement Chanvre"homed to: Coudeyras 63980 Echandelys ECHANDELYS (Fr)

SIRET NUMBER: 90949956800014

N° INTRACOM: FR72909499568


And, on the other hand: people, following “special customers”, wishing to make a purchase via its website

2 : INTEGRALITE The particular customer agrees to be fully informed that his agreement regarding the content of these Terms and Conditions does not require the handwritten signature of this document, as the particular customer wishes to order online the products presented in the web shop. The particular customer has the ability to save or edit these terms and conditions, as specified that both the backup and editing of this document are the sole responsibility of the client.

No general or specific condition contained in the documents sent or delivered by the consumer may be included in these documents, provided these documents are incompatible with these general conditions.

3. OBJET The purpose of these conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services proposed by Naturellement Chanvre to the particular client.

4 : STRENGTHENING - DIDE These Terms and Conditions come into force on the date the order is signed. These general terms and conditions shall be concluded for the period necessary for the provision of the goods and services subscribed.


5: ELECTRONIC SIGNATURE The "click" of the particular customer in the final phase of the order form an electronic signature that has, between the parties, the same value as a handwritten signature.


6: COMMANDE CONFIRMATION Contract information will be subject to an e-mail confirmation at the latest at the time of delivery or failing to the address indicated by the consumer in the order form.



Computerized records, kept in the computer systems of the company's website Naturellement Chanvre under reasonable security conditions, will be considered as evidence of communications, order and payment between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as evidence.


Offers presented by the company Naturellement Chanvre are valid only within the limits of available stocks. We cannot be held responsible for an unavailable item, we will inform you and refund as soon as possible.


Naturally hemp provides photographs for indicative and informative purposes, hemp is a natural fibre, the quantities of the proposed articles are limited, which can result in color variations from one series or from one model to another. These variations can also be due to the calibration and quality of PC screens. We cannot be held accountable.


9: PRICE The prices are indicated in euros and are valid only on the date the purchase order is sent by the consumer. They do not take into account shipping costs, invoiced in addition and indicated prior to order validation. The prices take into account the T.V.A. applicable to the day of the order and any change in the applicable T.V.A. rate will automatically be reflected on the price of the products of the online store. Payment of the entire price must be made during the order. At no time shall the amounts paid be considered as deposits or deposits.


10: PAYMENT MODALS To settle the order, the consumer has, at his or her choice, all the payment methods covered in the order form. The particular customer guarantees Naturellement Chanvre that it has any authorizations that may be necessary to use the payment method chosen by it, during the validation of the order form. The products will only be shipped from the time the payment was received.

Naturellement Chanvre therefore reserves the right to suspend any order management and delivery in the event of refusal of payment authorization from officially accredited bodies or in the event of non-payment. Naturellement Chanvre reserves, in particular, the right to refuse to make a delivery or to honor an order from a particular customer who would not have paid a previous order in full or in part or with which a payment dispute is being administered.

11 A: LIMITES, DELAIS ET RETARDS In all cases, deadlines and terms of delivery are only mentioned as an indication. In the event that a delay would be made by us, the particular customer can set us an additional period of at least 30 days. Upon expiry of this period, the contract may be terminated if the goods have not been advertised as ready to be shipped. No other right, in particular the right to damages, may result. Force majeure events allow us to postpone delivery for the duration of the incapacity and for a reasonable period of time or to terminate the contract with respect to the non-executed party. The personnel necessary for unloading must be made available by the purchaser. Goods travel to the recipient's risks and risks. In the event of anomaly or loss, the customer must make explicit reservations about the transport document and notify us immediately. If no insurance has been taken by the customer, the carrier's compensation (if any) will be the only refund required to the particular customer.

11 B: DEFAUTS, NON-CONFORM GOODS Upon receipt of the goods, in the event of notification of a justified defect and within the specified time limit, we shall make the replacements of the defective goods. The goods replaced become our property and no right of retention can exercise on it. This guarantee is subject to the fulfilment of its contractual obligations by the purchaser, including the terms and conditions of payment. The particular customer requires us, at no cost, to give us the time, opportunity and assistance necessary for the delivery of replacement products. In order to be accepted, any request for return must be submitted in advance to the Company Customer Service Naturellement Chanvre at09 67 31 85 74 or onHemp textile contact - Naturellement Chanvre.

Shipping costs will be borne by the company Naturellement Chanvre, except in case it turns out that the returned product does not correspond to the original declaration made by the consumer in the right of return.

Any right to guarantee expires if the particular customer does not give us the opportunity to check the default or if he or she makes any changes. The guarantee is excluded for damage resulting from the carriage, inappropriate use, mistreatment, miscellaneous choice of size, improper maintenance or improper or abnormal use of the goods. We do not guarantee any particular result or destination for use of unspecified products.

12: RETRACTATION The customer has a 14-day withdrawal period, beginning with the receipt of the items, to return the items to the seller, either for exchange or for refund, deducting the order processing fee.

13: RESPONSIBILITY Naturellement Chanvre has, for all steps of access to the site, the ordering process, delivery or subsequent services, only a medium obligation. Responsibility for Naturellement Chanvre shall not be engaged for any inconvenience or damage arising from the use of the Internet network, including a breach of service, an external intrusion or the presence of computer viruses, or any fact referred to as force majeure, in accordance with the jurisprudence.


This contract is subject to French law. Claims or contestations will always be received with careful kindness, since good faith is always presumed among those who take the penalty to expose their situations.
In the event of a dispute and in the absence of an amicable solution, jurisdiction shall be assigned to the competent courts of the region of the headquarters Naturellement Chanvre.

15: NOMINATIVE RELATED Naturellement Chanvre reserves the right to collect data on the user.
In accordance with the law of 6 January 1978, the user has a right of access and rectification of the data concerning him.

16: FINAL PROVISIONIf one or more of these general terms and conditions of delivery and regulations are or become null, the validity of the other provisions is not affected.


By thanking you for your understanding, Naturellement Chanvre